Terms + Conditions

Artah Nutrition Limited Full Terms & Conditions  

We are Artah Nutrition Limited. We operate at the website http://artah.co and are a limited company registered in England and Wales under company number 13460357. Our VAT number is 389342163. Our registered address is 4th Floor, Silverstream House, 45 Fitzroy Street, London, UK, W1T 6EB

To contact us, please head to our contact page. You can also reach us via email hello@artah.co

This page (in conjunction with our Privacy Policy) sets out information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these Terms.

INTERNATIONAL USERS

Please note: The Services are controlled and offered by Artah Nutrition from its facilities in the United Kingdom. Artah Nutrition makes no representations that the Services are appropriate or available for use in other locations. Those who access or use the Services from other countries do so at their own and are responsible for compliance with local law. 

Payment.

You agree to pay for all orders made from your account in accordance with the prices and billing terms in effect at the time an order is made from your Account. You also agree to pay all applicable taxes. To make an order through the Services, you must provide valid payment information. By providing your payment information, you agree Artah Nutrition Limited (Artah Nutrition) is authorised to immediately take payment from your Account for all fees and charges due and payable hereunder and that no additional notice or consent is required. You agree to immediately notify Artah Nutrition of any change to your circumstances i.e. (billing address, debit card, credit card, PayPal) account information or other relevant payment account information. 

Artah Nutrition uses Shopify Payments/Stripe, Inc. (Stripe) as a third-party service provider for all payment services i.e. (credit card transaction processing, merchant settlement and other related services). By using the Services, you herby consent and authorise Artah Nutrition and Stripe to share any information and payment instructions you provide to complete your order/transaction. You agree to update such information in your account should there be any changes. Artah Nutrition reserves the full right ant anytime with or without notice to change its pricing and billing methods.

Please contact hello@artah.co regarding any billing disputes.

Order Process.

Each part of any order that you submit to Artah Nutrition constitutes an offer to purchase. If you do not receive a message from Artah Nutrition confirming receipt of your order, please contact us: hello@artah.co  before re-entering your order. Confirmation of receipt of your order does not constitute of Artah Nutrition’s acceptance of your order. Artah Nutrition is only deemed to have accepted your order once the product(s) have been shipped (each, a “Product”).

We strive to accept all valid orders, however we reserve the right to deny any order for any reason, including if:

1. We discover an error in pricing and/or other information about the Product or receive insufficient or erroneous billing, payment, and/or shipping information,
2. We suspect an order has been placed using stolen payment card information or otherwise appears to be connected to fraud
3. The ordered Product is unavailable due to discontinuance or otherwise. We may also refuse any order that relates to a previous payment dispute. 

If any Product is discontinued or otherwise becomes unavailable, Artah Nutrition reserves the right to cancel your order and provide you a refund for the amount paid for the Product.

Returns/Damaged Product.

Once product has left our warehouse premises, we are not able to except any returns.

To report fault a damaged/faulty product please contact us at hello@artah.co within fourteen (14) days of your order arriving, stating the original order number. We will take all remedial actions for product that arrives damaged/unable to use. 

If items have been purchased from a retailer or other online affiliate, please refer to their returns policy and process with them.

To protect the intellectual property rights of Artah Nutrition and its licensors/suppliers, any resale of Products for personal and/or business profit is strictly prohibited.

90-Day Money-Back Guarantee

Our 90-Day Money-Back Guarantee applies to products purchased individually, through subscription, or in bundles.

If you do not experience noticeable improvements by the end of your second purchase, please contact us at hello@artah.co for support and guidance. If, after completing your third purchase, you still do not see results, you may be eligible for a refund on the product purchased across the 90-Day window or an exchange to an alternative product, provided you have used three consecutive jars/pouches within a 90-day period.Terms and Conditions of the Guarantee

1. Eligibility: You must have used our product(s) consistently over a 90-day period, either through monthly purchases (for three consecutive months) or a 3-month subscription.
2. Claim Period: You must contact us within fourteen (14) days after the 90-day period has concluded to initiate a refund or exchange request.

eBooks

Once the item has been downloaded a refund is no longer possible. Refunds for un downloaded e-books will be accepted within seven (7) days after purchase.

Chrono-Reset

If you wish to no longer participate in the Chrono-Reset, please email us on hello@artah.co ahead of 1 January 2025. From the 1 January, all course content will be delivered.

All Participants acknowledges and agrees to the following:

1. Nature of the Programme

The 2025 Reset Programme provides general educational guidance on nutrition and exercise. The advice and recommendations offered are not intended to be, nor should they be construed as, medical advice, diagnosis, or treatment.

Participants are encouraged to consult with a healthcare professional before making any changes to their diet, exercise, or wellness practices, particularly if they have any pre-existing medical conditions, are pregnant, nursing, or taking medications.

2. Voluntary Participation and Assumption of Risk

The Participant acknowledges that their participation in the Programme is entirely voluntary. The Programme includes physical activities and dietary guidance that may involve certain risks, including but not limited to:

• Physical injuries (e.g., sprains, strains, or other exercise-related injuries),
• Allergic reactions or adverse effects from dietary changes, and
• Other unforeseen risks associated with wellness practices.

The Participant voluntarily assumes full responsibility for all risks, known or unknown, arising from their participation in the Programme.

3. Release and Waiver of Liability

To the fullest extent permitted by law, the Participant hereby waives, releases, and forever discharges ARTAH Nutrition Ltd and its directors, employees, agents, contractors, and affiliates (the "Released Parties") from any and all claims, liabilities, damages, or expenses arising out of or connected to the Participant’s involvement in the Programme.

This release applies to any injuries, illnesses, or adverse outcomes resulting from the nutritional advice, exercise classes, or other aspects of the Programme, regardless of whether such injuries or damages were caused by negligence or other acts of the Released Parties.

4. No Guarantee of Results

ARTAH Nutrition Ltd makes no guarantees or warranties regarding specific outcomes or results from the Programme. Participant acknowledges that results may vary based on individual health, effort, and other factors.

5. Medical Disclaimer

The Programme does not provide medical advice, and its content is not intended to diagnose, treat, or cure any condition. Participants should not disregard or delay seeking medical advice based on information provided in the Programme.

International delivery.

We deliver to select locations within the EU and overseas but there may be restrictions on the delivery of certain Products to certain international delivery destinations in which case we may not be able to deliver to you and may not be able to accept your order.

If you order Products from our site for delivery to certain international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

The time for delivery of international orders is currently between 5-7 working days but this may be updated from time to time.

Subscriptions

By purchasing a subscription you agree to re-occurring payments on a monthly/quarterly basis.

All subscriptions come with two (2) month minimum term. Once outside the minimum term you may cancel/pause/adjust billing dates of your subscription

Medical advice .

Member forums, workshops and seminars are for the purpose of education only and are not meant to diagnose or treat any illness. Any advice or recommendations discussed are not a replacement for medical care or the advice of your doctor.  

The use and implementation of the theories and practices discussed is at the sole discretion of the individuals, and the information shared across the platform, or any associated event is not a substitute for medical advice, diagnosis, or treatment.  

If you have any concerns about your health, Artah advises you to seek support from your primary care doctor.  

Artah has the right to cancel a membership if any of the terms and conditions laid out above are violated.  

Products warranty & disclaimer.

We warrant that the Products will correspond with Order at the time of the Dispatch Confirmation and shall be free from material defects on delivery. However, this warranty does not apply in the circumstances described in the below clause

The warranty in the above clause does not apply to any defect in the Products arising from wilful damage, abnormal storage or working conditions, accident, negligence by you or any third party or if you fail to use the Products in accordance with the user instructions.

Whilst we use reasonable efforts to include accurate and up to date information on this site we make no warranty or representation with regard to the accuracy or reliability of such information or material linked to or from the site and, to the fullest extent permissible by law, we expressly disclaim any liability in respect of the same. We do not monitor the content not produced by us and any views expressed by third parties on this site or on any sites linked hereto are not necessarily representative of our views.For the avoidance of doubt the information provided on this site is for information only and it does not constitute medical advice. If in doubt before using any of the food supplements you should seek medical advice from your doctor. Food supplements by their very nature and description should be taken in conjunction with, and not as a substitute for, a healthy lifestyle and balanced diet.

The Products are sold as food supplements and are not sold for any particular purpose. Unless otherwise stated on the packaging, all Artah Nutrition products are formulated, packed, labelled, and sold as “Food Supplement” products compliant with the relevant aspects of current UK Food, and Food Supplement, Legislation.  Customers wishing to purchase products from Artah Nutrition (whether by telephone or via website) for delivery into Countries and States outside the UK should satisfy themselves that the products, any health or nutritional claims the products concerned may carry, any ingredients they may contain, and the levels at which any ingredients and nutrients are present, comply with the relevant regulations and legislation in the country to which the products are to be shipped. Artah Nutrition cannot be held responsible for any delays, any inconvenience, or for any non-delivery, that may arise if the products are held, whether temporarily, or permanently, at point of entry into any other Country or State outside the UK. Likewise, Artah Nutrition cannot not be held liable for any additional costs, or losses, arising from any such delays or non-delivery, nor be held liable for any local import duties, taxes, or other incidental charges or fees, that may be imposed upon any products on entry into any Country or State outside the UK.

Shelf-life/Durability and Best Before dates of Artah Nutrition products are based on storage of the product under the recommended storage conditions as stated on product labels, under UK ambient climatic conditions. Many nutrients are highly susceptible to degradation under conditions of elevated temperatures and/or elevated humidity, and Artah Nutrition cannot be held liable for any deterioration of products, whether physical, chemical or microbiological, due to storage or use under climatic or environmental conditions outside the UK. Artah Nutrition Ltd cannot not be held liable for any losses, illness, or injury, arising from any such degradation of a product where the country in which the product is being stored or used does not share the same Köppen system climatic zone classification (i.e. ‘Temperate’) as the UK .